A1: As an ISO-certified glass manufacturer operating since 2014, we control the entire production chain from raw material processing to final packaging in our 12,000㎡ facility. This vertical integration allows us to:
✓ Guarantee 12-18% cost advantage over trading companies
✓ Implement real-time quality monitoring at 5 checkpoints
✓ Accommodate urgent MOQs as low as 30 units
✓ Provide sales / after-sales support within 4 business hours
Unlike third-party suppliers, we eliminate middleman margins while maintaining BSCI-certified social accountability standards.
A2: We specialize in high-quality borosilicate glass, prized for its exceptional durability and thermal shock resistance. Our extensive collection features both handcrafted and machine-made glass items, including elegant vases, captivating plant terrariums, stylish candle holders, modern geometric terrariums, practical storage jars, insulated double-wall cups, refined teapots, decorative glass domes, eco-friendly glass straws, artistic oil lamps, precision glass tubing, and unique glass smoking accessories (for legal use only). We continually expand our product line with innovative designs.
A3: Our expansive 12,000 square meter manufacturing facility is situated in Cangzhou, China, widely recognized as the "Glass City." Equipped with a workforce of 152 skilled artisans, a creative design department, and a team of seasoned sales professionals, we achieve a monthly production output surpassing USD 300,000. This enables us to efficiently handle orders of varying sizes, typically ranging from 200,000 to 300,000 units.
A4: Absolutely! We specialize in turning your unique visions into reality. Our expert design team works closely with clients, providing full-scale customization. From initial sketches to final products, we tailor shapes, sizes, finishes, and even packaging to your precise specifications. Contact us today to discuss your custom project.
A5: Absolutely! We understand the importance of quality assurance. We provide samples for the majority of our product line, typically available within 3-5 business days. Please reach out to our sales team to arrange a sample.
A6: Our standard production lead time is 15-35 days following order confirmation. We prioritize prompt delivery and are committed to meeting scheduled deadlines. For bulk orders or intricate customizations, timelines may vary. We will confirm the precise delivery schedule upon order placement.
A7: To facilitate global transactions, we offer a variety of payment options. For orders below USD 500, we accept PayPal and credit card payments (a 3% processing fee applies). For larger orders, we recommend TT (telegraphic transfer). We are also willing to discuss alternative payment methods to meet your specific requirements.
A8: We prioritize superior product quality via a stringent, multi-tiered process:
A9: MOQ varies per product. See our website's product pages. Custom orders typically require a $1500 MOQ per item. Contact us for custom quotes and options.
A10: Our standard export packaging utilizes a robust triple-layer inner box combined with a heavy-duty five-layer outer carton, ensuring optimal protection during transit. We also provide comprehensive customized packaging solutions, including bubble wrap, bespoke color boxes, and other specialized options, tailored to meet your precise specifications. Please inform us of your preferred packaging requirements.
A11: We prioritize efficient, cost-effective shipping for our global clientele. We provide diverse shipping solutions based on order volume and delivery needs. • Express Courier: For urgent, smaller orders, we partner with leading international couriers like FedEx, UPS, and DHL, guaranteeing rapid, dependable door-to-door delivery. • Global Freight: For substantial shipments, we work with seasoned freight forwarders, managing intricate international logistics, including customs, paperwork, and sea or air transport. • Buyer's Freight: We readily accommodate your chosen freight forwarder. Simply share their details, and we'll coordinate to ensure a streamlined, hassle-free shipping experience.
